Terms of service. (T&Cs)
By booking any of our classes, workshops and events you fully comply with our terms and conditions and community policies below.
Classes & Bookings -
All classes are non refundable & non transferable
Class start time: Please arrive at least 10 minutes before your appointment start time to come in and say hi and get comfortable on your mat.
Class will start on time and we lock the door at the exact class start time, so you wont be allowed in if you are late.
Cancellation Policy -
If you booked a class but can no longer attend, you must cancel the class. The easiest way to cancel is via your B-Sport dashboard. You can also cancel via email at hello@wildroots.co.uk, but please be aware of our policy below.
CANCELLATION TIMES -
DAYTIME CLASSES (12pm -8pm)
You MUST cancel 6 hours prior to the class start time.
MORNING CLASSES (7am-11am)
You MUST cancel by 8pm the evening before.
If you do not cancel prior to this time you will either loose your credit or a pay a fee in line with your class package or membership : see below
CLASS PACKAGES/DROP INS (any pass or package with a set amount of classes)
For late cancelations and no-shows - one credit from your class pack, or your drop-in credit will be taken & you will not be refunded.
ALL UNLIMITED PASSES (memberships and intro offers with unlimited access)
For late cancellations or no-shows you will incur a £7 fee for each time
Passes, Packs, and memberships -
Class packs are non refundable and non transferable & each class pack has its own expiry date
Drop-in memberships, class packs and unlimited passes purchased at the studio or online are non-refundable and non-transferable
5 class pack – (valid for 2 months)
10 class pack – (Valid for 4 months)
•20 class pack – (valid for 10 months)
Unlimited memberships
• Unlimited membership will be frozen until next pay cycle for 5 or more no shows or late cancellations in a 30 day period
• Cancel anytime (after the first 3 month minimum period)
Founding members membership
• 3 month minimum contract
• Unlimited membership will be frozen until next pay cycle for 5 or more no shows or late cancellations in a 30 day period
• One time offer, if cancelled this Founding membership will no longer be available
Promotional packs, introductory offers and discounts
Introductory offers are only valid once per person and are valid from the date of purchase.
They can not be altered, refunded or extended.
They cannot be transferred to another person.
This includes - 3 Class Pack - £25, 7 day unlimited pass, and 1 month unlimited pass.
3 Class Pack- Intro Offer
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Valid for one month - from date of purchase
7 Days unlimited Intro offer
Valid for 7 days - from date of purchase
General -
All multi class packs (5, 10 or 20 class packs) can be extended for one further month for an additional charge of £10. Class packs can only be extended once.
All class packs, monthly passes and the Intro Offers activate on the date of first booking.
All monthly subscriptions are activated on the date of purchase. You can cancel at any time after the first 3 month period. If you signed up on a discounted membership, and you choose to cancel this price point may no longer be available if you choose to re-join.
Please understand that we are a small independent studio and we pour our heart and soul into every single class so we really appreciate your cooperation on all of the above to ensure that we can keep going and keep building this beautiful blossoming community.
By booking and or coming to WILD ROOTS you agree and take full responsibility that - (see below)
The information available on or through this Site, and the Services supplied via or in connection with this Site or at WILD ROOTS do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your physician
Neither WILD ROOTS, nor its partners, instructors and employees are responsible for any injuries suffered by the member caused whole or in part by the Member’s failure to faithfully follow the instructions of the instructor or by any physical impairment of the member not fully disclosed to the Studios in writing.
Neither WILD ROOTSS, nor its partners, instructors and employees are responsible for loss or damage to a Member’s personal belongings.
Upon Booking or attending a class and WILD ROOTS You, your legal representatives and your heirs release waive, discharge and covenant, not to sue WILD ROOTS and its instructors for any injury or death caused by their negligence or other acts.